Telephone Skills Training

Make every contact count with telephone sales and service skills raining. We deliver custom training via bi-weekly live coaching sessions to educate and inspire your employees.

Effective Telephone Sales and Service Skills Training

Protect your brand and improve customer happiness with professional telephone sales and service skills training.

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How Telephone Skills Training Can Increase Your Sales

Our telephone sales training and telephone skills training classes are tailored to your unique business goals and challenges. We design bespoke classes to deliver to your employees, to increase your revenues and profitability. 

Our telephone skills training and webinars can help your staff develop professionally and personally. By asking effective sales and service questions, recognising the importance of listening skills, not interrupting and having a pen and paper to hand, your staff will learn how to engage and connect with callers over the phone.

Telephone Sales Skills Training Course Topics

● Professional call handling skills
● Listening skills
● Call greeting
● Call closing
● Call ownership
● Call development
● Call goal realisation and success

Awardaroo has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings.
Mark Rogers, General Manager
Langstone Cliff Hotel
When I first saw Awardaroo I thought it would be invaluable, I would stand by that view.
Andrew MacLachlan, General Manager
Best Western Hotel, Reading

Telephone Customer Service Skills Training Topics

● Telephone manner
● Call etiquette
● Developing empathy
● Creating a positive impression
● Managing transfers and putting calls on hold effectively
● Effective questioning

How does it work? 

We start with the idea that every incoming call is an opportunity which can be maximized. We look at the challenges an agent may have not just from a caller who is unsure of their need, but also the challenges they face within their work environment. We help agents learn to assess the priority of calls and improve their engagement with your customers. 

For many businesses, the successful and professional management of incoming sales and customer service calls is critical to their success and growth. We know this, which is why our telephone sales and service training is not a standalone service, but integrated into your wider business.

Is Telephone Skills Training Right For You?

If you want more engaged employees, delivering better customer service, ABSOLUTELY. Get in touch today and begin with a free consultation.

Get started today
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