Call Reports – Call Monitoring and Recording
Your call reports should contain important business information. They’ll have issues and concerns raised by customers, also details of what customers are pleased with. Business improvement ideas will be easily identifiable and highlighted company-wide and by department.
Taking Business Action
The summarised and detailed call reports can be handed out to individuals, managers and teams. Actions will be able to be specified easily and quickly. If further actions are necessary the calls are quickly available to be accessed and reviewed.
Easy Access To Call Recordings
Call codification allows users to search the call recordings and investigate the information further. Notes can be left, calls can be marked for further attention and actions and the calls can be emailed to others if they need to listen to them. Sharing business information, keeping communication channels open between customers and the business, and also between all internal departments will benefit your business & help to eradicate silos. Call recording and monitoring is all about sharing and identifying the nuggets of business intelligence that will improve your bottom line.
If you’re interested in a free trial of our call recording, monitoring and codifying system check out the details here: Effective Call Recording and Analysis