Is Your Front Desk a Proactive Front Desk?

Too many hotels feel needed. Their position; city central, seaside, theme park proximity or even their brand can breed complacency. There can be a dependency on a website or a location to do the task of securing the sales. The result. A front desk conversation like...

Your People Are Your Most Valuable Asset

Are there any successful businesses out there that still don’t realise that their most important assets are their people? Any business is reliant on the people who staff it – who face customers each and every day, who man the phones, who generate the leads… No people,...