5 golden rules of great customer service

Are you doing everything you can to get customers to spend their money? What else could you be doing? With the summer break looming it’s time for hotels and activities companies to start reviewing whether they are doing everything they can to get customers in the...

Combat silo syndrome to increase profits

We’ve already spoken about the dreaded “Silo Syndrome“. If you recognise any of the symptoms in your business, here are some areas to look at, to help towards eradicating any “silo” tendencies and to work towards an increase in profits in your organisation. Everyone...
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